Data Recovery Services

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Focusing on quality service for our customers, Ontrack Data Recovery offers free consulting, and 24/7/365 global service with highly knowledgeable data recovery specialists and technical staff providing top-notch support before, during and after the recovery process. Ontrack’s unique and long-term relationships with all major drive manufacturers enable our R&D teams to maintain a leading edge on computer storage technology and create new tools to perform recoveries on new devices and anticipate our customers’ needs.

Ontrack Data Recovery services range in price and complexity, depending on your data loss situation. Ontrack is the ONLY company offering true remote recovery capabilities – the fastest, most cost-effective data recovery solution available. In addition to the different recovery services, we offer a variety of service levels ranging from standard to emergency, depending on how quickly you need your data back.

data recovery services
Remote Data Recovery™ Service	In-Lab Recovery Service	On-Site Service
For solutions in which your hardware is functioning normally, our Remote Data Recovery service is the quickest, most convenient and cost effective solution. This service performs lab quality recovery right on your desktop or laptop in as little as one hour.	For situations in which the hardware is physically failing or damaged, our In-Lab services will utilize our cleanrooms to retrieve your mission critical data. This service is the most effective solution for very complex and extreme situations.	For the most critical of situations, Ontrack Data Recovery offers On-Site service, providing you with on-site access to a team of data recovery engineers. Teams are standing by for deployment worldwide to solve your mission critical data loss.

Other Services
Media Conversion/Duplication – Ontrack Data Recovery offers media conversion and duplication to help you ensure your data is better protected for the future.	Restoring Recovered Files – If you’ve used Ontrack to recover your valuable data, this section will assist in restoring your recovered data.	Government Options - In meeting the security demands of the U.S. Government, Ontrack strictly follows all required procedures to assure absolute security while recovering data from damaged and unreadable computer media.	Partner Program - As a provider of industry-leading data recovery software and services, Ontrack Data Recovery offers several Data Recovery Partner Program options that can provide you or your customers with complete data recovery and service products.

Service Levels
Ontrack Data Recovery offers five different service levels for our remote, in-lab and on-site services. These options provide different prices and service turn-around times to accommodate every situation, urgency and budget.

On-site	Emergency	Weekend	Priority	Standard
24x7 – weekends & weekdays	24x7 – weekends & weekdays	8am to 5pm – weekends	7am to 7pm Central Time – weekdays	7am to 7pm Central Time – weekdays
Our highly trained engineers travel to your location anywhere to perform recovery services.	Ontrack Data Recovery Engineers will work around the clock, non-stop for a quick and complete data recovery solution.	If the job is not completed during the week days, our expert engineers will continue to work on Saturday and Sunday to ensure a timely recovery.	Ontrack Data Recovery Engineers work on the data recovery job during normal business hours until the recovery process is complete. This moves the job ahead of standard jobs during every step of the recovery process and typically cuts recovery time in half.	A team of engineers works on the data recovery job during normal business hours.

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